Privacy Policy

Oct 13, 2025

Privacy Policy

Last Updated: June 16, 2026

1. Introduction

Welcome to VicSee. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video and image generation service.

2. Information We Collect

2.1 Information You Provide

Account Information: Email address, username, password
Payment Information: Processed securely through Stripe (we do not store full credit card details)
Profile Information: Display name, preferences, and settings
Generation Prompts: Text prompts you provide for video and image generation

2.2 Automatically Collected Information

Usage Data: Pages visited, features used, generation history
Device Information: Browser type, operating system, IP address
Cookies and Similar Technologies: See our Cookie Policy section below

2.3 Generated Content

AI-Generated Videos and Images: Content created using our service
Generation Metadata: Timestamps, model used, settings applied

3. How We Use Your Information

We use your information to:

Provide Service: Process your requests for video and image generation
Account Management: Create and manage your account, process payments
Improve Service: Analyze usage patterns to enhance our platform
Communication: Send service updates, billing notifications, and support responses
Security: Detect and prevent fraud, abuse, and security issues
Compliance: Meet legal obligations and enforce our Terms of Service

For users in the European Economic Area (EEA), we process your data based on:

Contract Performance: Processing necessary to provide our service
Legitimate Interests: Improving our service, preventing fraud
Consent: Where we ask for your explicit consent
Legal Obligations: Complying with applicable laws

Service Providers:
- Stripe for payment processing
- Third-party AI model providers that process generation requests
- Hosting and infrastructure providers
- Analytics services (Google Analytics, if enabled)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with mergers, acquisitions, or asset sales

5.2 We Do NOT:

Sell your personal data to third parties
Share your prompts or generated content publicly without permission
Use your data for unrelated purposes without consent

6. Data Retention

Account Data: Retained while your account is active
Generated Files (Outputs): Files generated through our API are automatically deleted from our content delivery network approximately 7 days after creation, so please download and keep your own copies if you need them longer
Prompts and Generation Metadata: Retained only as long as necessary to provide the service, deliver support, and monitor for abuse, after which they are deleted
Payment Records: Retained for 7 years for tax and accounting purposes
Deleted Accounts: Data deleted within 30 days of account deletion (except as legally required)

7. Your Rights and Choices

7.1 Access and Control

Access: Request a copy of your personal data
Correction: Update inaccurate or incomplete information
Deletion: Request deletion of your account and data
Export: Download your generated content

7.2 Communication Preferences

Opt-out: Unsubscribe from marketing emails (service emails still sent)
Notifications: Manage notification settings in your account

Right to data portability
Right to restrict processing
Right to object to processing
Right to withdraw consent

7.4 CCPA Rights (California Users)

Right to know what data is collected
Right to delete personal information
Right to opt-out of data sales (we don't sell data)
Right to non-discrimination

8. Data Security

We implement industry-standard security measures:

Encryption: Data encrypted in transit (TLS) and at rest
Access Controls: Limited employee access to personal data
Secure Infrastructure: AWS/cloud provider security standards
Regular Audits: Security assessments and monitoring

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. Cookies and Tracking Technologies

9.1 Cookies We Use

Essential Cookies: Required for service functionality (authentication, security)
Analytics Cookies: Google Analytics to understand usage patterns
Preference Cookies: Remember your settings and preferences

9.2 Managing Cookies

You can control cookies through your browser settings. Disabling essential cookies may limit service functionality.

10. Third-Party Services

10.1 AI Model Providers

Your prompts and any inputs you provide are sent to third-party AI model providers to generate the content you request.
These providers process your prompts solely to return your results; they may be located in various jurisdictions.
We share only what is necessary to fulfill your generation request.
We do not use your prompts, inputs, or generated outputs to train or fine-tune AI models.

10.2 Stripe

Payment processing handled by Stripe
Subject to Stripe's Privacy Policy
We receive limited payment information

10.3 Google Analytics

If enabled, collects anonymous usage statistics
You can opt-out using browser extensions

11. International Data Transfers

VicSee is based in the United States
Your data may be transferred to and processed in the US or other countries
We ensure appropriate safeguards are in place for international transfers
EEA users: We comply with GDPR requirements for data transfers

12. Children's Privacy

VicSee is not intended for users under 13 years old. We do not knowingly collect data from children under 13. If you believe we have collected such data, contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via:

Email notification
Prominent notice on our website
In-app notification

Continued use after changes constitutes acceptance of the updated policy.

14. Your California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know categories and specific pieces of personal information collected
Right to delete personal information
Right to opt-out of the sale of personal information (we don't sell data)
Right to non-discrimination for exercising CCPA rights

To exercise these rights, contact us at [email protected].

15. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: [email protected] Website: https://vicsee.com

16. Dispute Resolution

If you have concerns about our privacy practices:

Contact us at [email protected]
We will respond within 30 days
EEA users may lodge a complaint with your local data protection authority

17. Third-Party AI Assistants and Connectors (MCP)

VicSee offers a connector that lets you use VicSee from third-party AI assistants and Model Context Protocol (MCP) clients (for example, Claude). When you connect VicSee to such an assistant, the following applies in addition to the rest of this Policy.

17.1 How the Connection Works

You authorize the connection using OAuth by signing in to your VicSee account and granting access. We never receive your credentials for the third-party assistant, and the assistant never receives your VicSee password.
We issue access and refresh tokens that authenticate requests from the assistant to your VicSee account. These tokens expire automatically and can be refreshed or revoked.

17.2 Information Processed Through the Connector

Prompts and generation parameters you (or the assistant, on your instruction) submit.
Public input URLs you provide as references. The connector accepts publicly accessible URLs only and does not access files on your device.
Account identity from your OAuth authorization, used to attribute usage and credits to your account.
These requests are processed the same way as requests made directly on VicSee (see Sections 2, 3, and 5); outputs and metadata are retained as described in Section 6.

17.3 Role of the Third-Party Assistant

The AI assistant or MCP client you connect from is operated by a third party and governed by its own privacy policy and terms. That client sends your prompts to VicSee and receives the generated results on your behalf. We do not control how the third-party client stores or processes data on its side.

17.4 Your Controls

You can disconnect the connector at any time from within the third-party assistant, and revoke VicSee's side of the authorization by contacting [email protected].
Revoking access invalidates the associated tokens and stops further requests from that assistant.