Privacy Policy

Last Updated: October 13, 2025

1. Introduction

Welcome to VicSee. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video and image generation service.

2. Information We Collect

2.1 Information You Provide

Account Information: Email address, username, password
Payment Information: Processed securely through Stripe (we do not store full credit card details)
Profile Information: Display name, preferences, and settings
Generation Prompts: Text prompts you provide for video and image generation

2.2 Automatically Collected Information

Usage Data: Pages visited, features used, generation history
Device Information: Browser type, operating system, IP address
Cookies and Similar Technologies: See our Cookie Policy section below

2.3 Generated Content

AI-Generated Videos and Images: Content created using our service
Generation Metadata: Timestamps, model used, settings applied

3. How We Use Your Information

We use your information to:

Provide Service: Process your requests for video and image generation
Account Management: Create and manage your account, process payments
Improve Service: Analyze usage patterns to enhance our platform
Communication: Send service updates, billing notifications, and support responses
Security: Detect and prevent fraud, abuse, and security issues
Compliance: Meet legal obligations and enforce our Terms of Service

For users in the European Economic Area (EEA), we process your data based on:

Contract Performance: Processing necessary to provide our service
Legitimate Interests: Improving our service, preventing fraud
Consent: Where we ask for your explicit consent
Legal Obligations: Complying with applicable laws

Service Providers:
- Stripe for payment processing
- OpenAI for Sora 2 video generation
- Hosting and infrastructure providers
- Analytics services (Google Analytics, if enabled)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with mergers, acquisitions, or asset sales

5.2 We Do NOT:

Sell your personal data to third parties
Share your prompts or generated content publicly without permission
Use your data for unrelated purposes without consent

6. Data Retention

Account Data: Retained while your account is active
Generation History: Retained for 90 days unless you delete it sooner
Payment Records: Retained for 7 years for tax and accounting purposes
Deleted Accounts: Data deleted within 30 days of account deletion (except as legally required)

7. Your Rights and Choices

7.1 Access and Control

Access: Request a copy of your personal data
Correction: Update inaccurate or incomplete information
Deletion: Request deletion of your account and data
Export: Download your generated content

7.2 Communication Preferences

Opt-out: Unsubscribe from marketing emails (service emails still sent)
Notifications: Manage notification settings in your account

Right to data portability
Right to restrict processing
Right to object to processing
Right to withdraw consent

7.4 CCPA Rights (California Users)

Right to know what data is collected
Right to delete personal information
Right to opt-out of data sales (we don't sell data)
Right to non-discrimination

8. Data Security

We implement industry-standard security measures:

Encryption: Data encrypted in transit (TLS) and at rest
Access Controls: Limited employee access to personal data
Secure Infrastructure: AWS/cloud provider security standards
Regular Audits: Security assessments and monitoring

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. Cookies and Tracking Technologies

9.1 Cookies We Use

Essential Cookies: Required for service functionality (authentication, security)
Analytics Cookies: Google Analytics to understand usage patterns
Preference Cookies: Remember your settings and preferences

9.2 Managing Cookies

You can control cookies through your browser settings. Disabling essential cookies may limit service functionality.

10. Third-Party Services

10.1 OpenAI (Sora 2)

Your prompts are sent to OpenAI for video generation
Subject to OpenAI's Privacy Policy and Terms of Service
OpenAI may use data to improve their models (per their policy)

10.2 Stripe

Payment processing handled by Stripe
Subject to Stripe's Privacy Policy
We receive limited payment information

10.3 Google Analytics

If enabled, collects anonymous usage statistics
You can opt-out using browser extensions

11. International Data Transfers

VicSee is based in the United States
Your data may be transferred to and processed in the US or other countries
We ensure appropriate safeguards are in place for international transfers
EEA users: We comply with GDPR requirements for data transfers

12. Children's Privacy

VicSee is not intended for users under 13 years old. We do not knowingly collect data from children under 13. If you believe we have collected such data, contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via:

Email notification
Prominent notice on our website
In-app notification

Continued use after changes constitutes acceptance of the updated policy.

14. Your California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know categories and specific pieces of personal information collected
Right to delete personal information
Right to opt-out of the sale of personal information (we don't sell data)
Right to non-discrimination for exercising CCPA rights

To exercise these rights, contact us at [email protected].

15. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: [email protected] Website: https://vicsee.com Mail: VicSee Privacy Team, [Your Business Address]

For general support: [email protected]

16. Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at: Email: [email protected]

17. Dispute Resolution

If you have concerns about our privacy practices:

Contact us at [email protected]
We will respond within 30 days
EEA users may lodge a complaint with your local data protection authority